Incoming Email Delays - Liquidshop v2

This announcement is for clients using our mailboxes and a Liquidshop v2 account.


Clients using our mail services may be experiencing mail delivery issue at this current time. The email content filters, which try to reduce the volume of incoming spam email, are currently under high load, and this has created a back-log of emails coming into the cluster, which are still gradually making their way through the network.


> Will I receive my missing emails?

Yes, the emails are queued and will still be delivered to your inbox, but not as quickly as you may be used to.


> Is there a time frame?

We do not have a current time frame for resolution of this incident, once the current back-log has passed through the email cluster, normal mail service will be resumed.


> Should I ask the sender to re-send the email?

No, please do not ask the sender to re-send the email to you, this only causes more back-logged mail and slows down the resolution of regular service.


Thank you for your patience in this matter.


An update from our hosting partner below:


The email backlog has now been processed.


Due to reducing the complexity of spam filtering to help speed up the processing of the mail queue, you may have seen an increase in spam volume over the last 24 hours. Filtering is now back to normal and, if you did see an increase in spam, that should now be dropping off again.


Thank you for your patience in this matter and inconvenience caused,

Liquidshop Support Team

An update from our hosting partner below:


Emails are now leaving the email cluster faster than they're arriving. There are still thousands of emails in the queue on the email cluster, so it will be some time before this is fully resolved.


Thank you

Liquidshop Support Team

Our hosting partner are working on clearing the email queue, this will take time and your patience is appreciated.


Thank you

Liquidshop Support Team

The mitigation of this matter is currently in progress with the backlog being cleared.


Thank you for your patience.