Service Disruption RFO

Reason for outage

This morning some websites reported an error in page loading. This service disruption was due to an update of the software application cPanel running server side, which caused the server process connected to the database not to serve the data to the websites correctly. Our hosting partner shared the mitigation on this matter with the software vendor and a solution resolved the situation shortly after 9:15am.

Software updates are a requirement to maintain security patches and bug fixes which are routinely applied, the server software application cPanel is the most commonly used within the industry for managing web applications and installations.

Thank you for your patience on this matter.