When is an email spam?


NOT SPAM

1. Email you have received from a valid contact which you happen not to like the content of (eg an unfavourable answer to a question you asked) IS NOT spam.

2. Email received that has been forwarded to your address via a third party email forwarding system/service SHOULD NOT be reported as spam.

3. Email from a valid contact that you have had a disagreement with and wish to cause problems for IS NOT spam and should never be reported as such.

4. Email that has been forwarded to you from a contact, client or associated company with a spam complaint attached SHOULD NOT be reported as spam even if our system detects it as such due to the attached spam complaint.

5. Bounced email, even if the body of the bounce contains spam, SHOULD NOT be reported as spam.


SPAM

Email (usually of a commercial or adult nature) that is unsolicited, ie you have not subscribed or asked to be sent it. Common features of spam emails are intentional mis-spelling of words to avoid filters, strange tracking codes in the subject or body, inclusion of an image with the content text and no content within the email related to who it's from or what it's about.