In this tutorial, we shall be going through the process of an 'adjustment refund', this feature allows you to give the customer more money back than was originally paid for an item, or less than was originally paid, depending on the reason behind the refund.


To do this, you should go into your 'complete' order within Sales > Orders, and go to 'Credit Memos'.


Select the item(s) you wish to refund, then click the 'Update Qty's' box:


Then scroll down to the 'Refund Totals' section, here is where you decide the value of the refund you're processing. As you'll see in the screenshot below, the value of the item I'm refunding is 10.99.



- If I wanted to give the customer more than 10.99 back, I would enter the adjustment into the 'Adjustment Refund' field, so if I wanted to give the customer 15.00 back for example, the fields should look like this. Please note that the total of your refund cannot exceed the grand total of the order.



If I wanted to give the customer less than 10.99 back, I would enter the difference into the 'Adjustment Fee' field, so if I wanted to give the customer 5.00 back for example, the fields should look like this.



Once you have issued the refund, it will appear in the 'Credit Memos' tab:



This applies to Liquidshop Magento version 1.