General

Orders Summary
This article is to show you how to navigate 'Orders'. Firstly by selecting orders, you will be shown a header of options as shown below. ...
Tue, 7 Jul, 2015 at 10:09 AM
Incomplete Orders
  An overview of the causes of incomplete orders. What is an incomplete order? There are many reasons to why an order fails and ends up i...
Tue, 30 Jun, 2015 at 12:03 PM
Supply Despatch Orders
When an order is placed for an item that you have set up for supplier despatch, an automated email will be sent to them. The email contains details of th...
Tue, 25 Aug, 2015 at 4:40 PM
Have I Received Payment for an Order?
If any credit card payment fails for any reasons then the order will appear in your 'Incomplete Orders'. An order will only appear within ...
Tue, 7 Jul, 2015 at 11:21 AM
Returning Items to Stock
When cancelling or refunding an item, in an order, it is possible to choose whether or not you want to return the ordered quantity to stock. This can be act...
Tue, 7 Jul, 2015 at 11:21 AM
Order Display
Within the order status tabs like 'Open Orders', the amount of orders displayed per page can be extended.  Please contact support for further ...
Fri, 20 Mar, 2015 at 12:10 PM
Cancelled & Refunded Order Item Display
When an order line status is cancelled or refunded, the order items can display Zero price and quantity. This is a change from the default and can be useful...
Fri, 20 Mar, 2015 at 1:02 PM
Invoice & Packing slip configurations
The Invoice and packing slip can be configured to display or hide various elements, as listed below. Delivery Notes On Invoice - on/off Show Cust...
Fri, 20 Mar, 2015 at 3:11 PM
Using custom emails in order process
Whilst processing orders you can use custom emails. These can be used to notify of any changes in their order. For example, If a product is from a direct...
Fri, 26 Jun, 2015 at 12:50 PM
Reshipping An Order
In the 'Orders' section of the back office, you have the ability to reship an order. This can be used for replacing damaged items and other refund p...
Tue, 30 Jun, 2015 at 12:49 PM